|
 Welcome
to
www.OurHelp4U.com
J. Mark
Customer Care
To send us email click
custsvc@jmcutlery.com
We strongly recommend that you R E A D THIS PAGE
before you buy!! |
CHRISTMAS
IS COMING SOON.
TRY TO ORDER BY Nov. 15th
Every day...
and into the night.
We're all
working
hard to receive and unpack
shipments
and examine
every piece,
then pack with care and ship
yours to you...
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Christmas
Reminder
Starting Nov. 1, orders come in faster than
we can ship. It can take 2 weeks to reach YOUR order and ship it. We're unable to replace some
sold out things by Dec. 1.
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Postal Holidays
Please Be AWARE
What day did you order???
UPS and USPS do not pick up our packages going to YOU,
or deliver merchandise
to us
or to
YOU
surrounding these days!
We must all rely on people who are not working.
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WEEKENDS and
Monday, September 3 - Labor Day
Monday, October 8 - Columbus Day
-
Monday, November 12 - Veterans Day Observed
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Thursday, November 22 - Thanksgiving Day
-
Tuesday, December 25 - Christmas Day
-
Tuesday, January 1, 2008 - New Year's Day
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Mail-in-order
| OUTSIDE
USA | Deadlines
&CHRISTMAS
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Damage-Refunds
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Contact us
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Postage |
Feedback
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Home
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Your order is in safe hands. If
something isn't right, tell us, and we'll correct it as fast as "humanly" possible. We want you to be glad you shopped
here.
If you don't get a J. Mark email message
soon after you order, please
enter jmpbooks@bellsouth.net
in your Outlook "address book." Spam filters may block our email. We can't publish a phone number due to the amount
"solicitations" we get, in addition to serving over one million shoppers a
year. We cannot always be at our records when you call. Email is
much more efficient.
If you have
ANY
serious concerns,
PLEASE click here
to
email
us
BEFORE YOU BUY
We can't alter sizes, colors, and deadlines. Let's attend to them
BEFORE you buy incorrectly.
We monitor our email from 11:00 AM eastern time, to after Midnight. You'll usually be answered
in 3 working hours or less. WATCH FOR THE ANSWER. If you
don't get it,
check your spam filter or deleted items.
It
helps to
add our email address to
your address book. jmpbooks@bellsouth.net
to your "address book."
Email is not 100%
guaranteed to be received.
We never yet had a complaint about our merchandise.
It's most often a lot more delightful in person than in a picture.
Click here to see 100's of our actual recent buyers' comments.
Our first policy is "If we don't love it, we don't sell it."
www.BuyerComments.com
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"Sales Tax" to states outside FL
is NOT sales tax. It is a
postage surcharge.
Pay Pal has no means of adjusting postage by weight, size, and distance.
See our actual postage chart at the end of
this page.
We guarantee to sell only new, first quality merchandise, direct from
its source.
For that reason along with fragility and the high cost of shipping
we do not
permit returns.
The benefit to you of our "no returns" policy is that
We do not sell YOU
fragile items that weakened
by being bounced twice through the postal system, then a third time to
you.
You would be responsible for round-trip postage, nearly the cost of
your item, to own nothing. If you have any specific concerns ALWAYS
email
us first.
Please don't buy until you hear from us satisfactorily.
Our email to you may enter in
your Deleted or Spam folder (especially if our email
address is not in your address book). Add our email address to
your address book.
jmpbooks@bellsouth.net
Use our email links
to
email us to help assure that we get
your message. Use our links to avoid incorrect typing. People who
complain that we don't answer email, often NEVER sent it (correctly).
We never got it!
Your "subject" line
can cause your
email to us to be deleted
by
our spam filter.
A good subject line is: "Order not received, or "order is damaged,"
or "order is incorrect."
Delivery time.
NO company or shipper can truthfully "guarantee"
delivery
on any day of the
year. (Watch the weather and accident reports) on TV.
They
can only "try" to accommodate your wish. You need to allow for
unforeseen
catastrophes
and disasters. If you can't cope with it, you should not shop by
mail.
Trouble only finds those who refuse to cope with it. You already know
that.
We ship in-stock items within 72 hours. Anything sold out
is
usually back on our
shelves in about 12 days.
17 days is NOT a
suggested delivery date. It is a red flag.
If you don't get
your order in 17 business days from
receiving our "J. Mark confirmation,"
something may have gone wrong. OR
NOTHING MAY BE WRONG! IT MAY ONLY TAKE 3 DAYS to get
something. Don't lose
your cool over it. This is the real world.
Just
click here to email us
. We don't "know" if you don't get something
until you tell us.
If you don't get a J. MARK message after your Pay Pal receipt email us
immediately. We may not have received your order. Carefully READ and
save that important J. Mark message.
Remember
Murphy's law... It affects those who can tolerate it the
least.
You are shopping by mail. Hundreds of miles and people come
between you and your order.
Though it is rare, don't overlook a potential
for loss, or breakage
or getting a
wrong product, (or your package being delivered to someone who is on an extended vacation).
Allow plenty of time needed for replacement of lost or broken ceramics and
aquariums. Don't blame other people if
you didn't allow time.
DAMAGE?
Out of over 300 feedbacks in
our eBay store
zero arrived
broken. If anything arrives damaged, you will need to
fill out a claim form online and take the entire package to your post office
(with your receipt and our shipping receipt that we email you). They
usually reimburse you on the spot.
UPS will if they deliver it.
For
more details please click here.
If this will make you angry, don't buy
breakables by mail. We don't want to make
people angry or be accosted by angry people.
Never return anything!
Email us first. You must report damage to us
within 3 days of receiving the item. We
usually insure everything breakable. Save
the package!!!
Problems happen
SO rarely.
After 46 years of mail order, Shipping hundreds of
packages a month, ONE LADY said she did not get
an insured package which USPS tracking showed was delivered. We gave her
instructions, immediately, to file a USPS insurance claim.
What did she do? (ninefires on eBay)
She issued a chargeback and left us cruel negative feedback on eBay
because she "refused" to sign a postal tracer saying she
didn't receive it. Don't ever have dealings with ninefires on eBay.
Pay Pal repaid us, and we warned people about her in our feedback left for
her.
We know some people can't tolerate errors. They've never made any and
have no sense of humor about other people. We respectfully request that
intolerant, "perfect," impatient,
inappreciative people shop "Elsewhere." Elsewhere
deserves to have you.
Starting every August,
We remind shoppers to "Try to order by Nov.5th
to be safe from Murphy."
To guarantee
that you'll be happy:
Please don't buy if you are uncertain. Make sure
it is
the
right
size and color for your needs,
and it will arrive in time for your purpose. Colors vary by computer
monitor as well as the materials products
are made of. No two colors are truly identical.
Coordinate colors, like a flower garden. Don't try
to make exact matches and you'll be happy.
Email us and ask if you have any concern. Wait for the
answer. Never hurry to buy incorrectly.
We cannot vouch for the delivery speed from S. FL to you.
Our labeling system emails you
a tracking number automatically when
your label is made. No tracking
data is available from USPS
until the package reaches a destination. You should have most parcel
post orders
within 10-21 business days, depending on your distance from S. FL..
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Occasional
news and sales
Please enter your email address in our guest register
below to get occasional news and sales.
We never share your information or send
non-essential email.
Please read below on this page
for
Important facts about
TAX
that outside FL
is
NOT sales tax
It is our postal zone surcharge
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RETURNS:
Our merchandise is predominantly "ornamental." It
doesn't have to fit like
clothing does. You should not need to return it.
Never return anything that arrives broken. It is insured.
Email
us.
Save the
package.
You'll need to show it to the carrier.
If you can't or don't
want to do that, don't buy it.
Our policy benefits you.
We guarantee that we buy and ship only first quality merchandise
from its source.
(not third parties, affiliates, auctions, yard sales,
bankruptcies, etc.)
Due to fragility and costly
shipping, we do not
accept returns.
The benefit is that we do not sell YOU fragile
items that were weakened
by being bounced twice through the postal system. You do not
pay costly round-trip
shipping
fees to own nothing.
We advise you to never return anything. If you do, you'll be
responsible for
round-trip postage and our 30% restocking fee
(to own nothing)(?)
We package according to interstate commerce and postal regulations.
We insure
breakables, and you'll need to cooperate by putting your name and
address on a
claim form, possibly taking the package to your post office if they
delivered it.
If you get an item that is not correct as you
ordered it,
just click here to
email us
. Don't freak out. We'll take care of it at our expense.
 (Tell us the name you
ordered with,
what you ordered, and what you got).
We'll correct it and pay postage involved ASAP.
We advise you to make sure you want what you're ordering.
Email
us
BEFORE you buy if anything is a serious concern.
We put
sizes on every page that offers burner covers. Teakettle and mug
capacities
may vary or change. (We can only vouch for minimum: 7 oz. mugs,
and 6 cup teapots).
We warn on shoppers on every page, if color or size is a criteria, or
you
have a deadline,
Email
us before you
order.
Precise Color Match to our pictures cannot be guaranteed. Computer monitors
vary in tone and brightness. You can email us your picture of a color
you're concerned
about or send us a swatch
(or a paint sample chip
from a paint dept.)
and enclose your
email address.
Click here to see 100's of our actual recent buyers'
comments.
"www.BuyerComments.com"
Out of thousands of packages shipped, we have close to zero
breakage claims
in a year.
(Problems are rare, but common sense
should alert anyone there is a
possibility of loss or breakage in mail
order. If it will cause you excessive duress,
don't shop by mail.
We reserve the right to refuse to sell to anyone.
This is a happy place...
We try to keep our customers happy, and we correct problems
quickly as feasible.
Everyone knows how to behave toward others.
If you react irately to problems,
stop now.
(Do not have a stroke or heart attack or try to give us one).
Don't shop
here.
If you are disrespectful to others who may make an error when
trying to
serve you, please shop elsewhere. "Elsewhere" deserves to have
customers like you.
We have no need for obnoxious customers. We have enough good ones.
If you need to contact
us
about your order... Please use the form below or
(if the form doesn't go through),
Email
us
all the details requested on it
so we know who YOU are and what YOUR
problem is about.
(out of 100's of shoppers).
Then we can answer quickly,
correctly.
OUR MAILING ADDRESS
J. Mark
P.O. Box 243474
Boynton Beach, FL 33424
Why no phone number?
When you call, we may not be at the email to help you.
We may be receiving trucks and unloading shipments.
When you
Email
us,
we will have your file at hand to answer you
correctly. We
are answering emails many hours a day and into
the wee
hours of the night.
We receive 90,000 certified visitors a month. The amount of phone
calls vs. our limited product line and price range would be too
excessive to afford to conduct our business.
You do not need a "Pay Pal Account"
to buy safely online using our Add to Cart buttons. Pay Pal
transfers checks and
credit cards securely online, and forwards orders safely to us.
It is faster and safer to buy
online. Pay Pal and your credit card company
provide buyer protection. (Mailing a payment does not).
NEVER
ask Pay Pal about merchandise. They are a bank. They
know NOTHING about merchandise and shipping. They have repeatedly
offered wrong answers and have gotten people upset needlessly.
Click here if you want to
Mail-in an order
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We try to charge accurate postage and handling.
We even refund excess postage at shipping time when we catch it.
Pay Pal cannot be programmed to charge by weight and distance.
It charges postage by price of item. It cannot always charge correctly
on bulky or heavy items.
On Multiple Ceramics or Aquariums,
You may receive a Pay pal invoice for
slight extra postage when we
weigh
your package. We cannot ship until that
is paid. If you find the
extra
amount
objectionable, we will understand and
politely issue a prompt full refund.
SALES TAX (outside of FL),
is NOT "sales tax."
It is for extra
postage.
If we did not do this, we would need to
hold up every order west of the Mississippi and north of MD while we
request extra postage.
(We did so originally, and people never read their email, came
back
much later raving about not receiving their order.
We tried giving a cart button to add postage. NO ONE complied).
If you order
several
heavy ceramics, or aquariums,
you may get an emailed Pay Pal
bill
for some extra postage.
We try to charge accurately, but Pay Pal can't be programmed
to charge by weight and distance.
(Such packages are typically
running 8 to 20 lbs).
Make sure to give us a street address,
(not PO box), whenever possible.
If your package
needs to ship
by UPS, they won't deliver to P.O. boxes. It will be delayed until
we get
a deliverable address.
Make sure to give us a deliverable address
or you will pay 2-way postage to own nothing.
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You are buying from
J. Mark,
P.O. Box 243474,
Boynton Beach, FL 33424
(NOT Pay Pal).
We strive to answer your email in 8 hours or less on "business
days." Just
click here to
email us
1. -
To know that your order went through:
You'll receive a Pay Pal e-mail and transaction
ID number.
If you did not receive
that, Call Pay Pal toll free at 1-888-221-1161
Pay Pal ID numbers refer to your transaction with THEM,
not US. Do not give us their numbers.
2. - Next you'll receive an email confirmation from us, J. Mark,
containing your order and confirming that we received it..
Make
sure your receipt is correct. If you see an error,
Just click here to
email us about it.
If you don't get this soon after Pay Pal's notification,
click here to
email
us
about
it promptly. (There is a possibility that we did not get
your order
forwarded from Pay Pal).
Please read our confirmation
carefully, and save it.
Please always be consistent when you contact us.
(Other people may have your name or buy what you bought.)
Give us the same name(s) and email address as you used when you ordered.
Always check
for possible new email from us after you order,
(and check your spam filter)
when you're waiting for our email.
To "mail" us your check or money order
use
our handy non-credit-card order form
click here.
credit cards are processed online only. Watch your email
periodically in the event we need to contact you.
At J. Mark we never send you spam or share your information.
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